Shipping policy

 

 

 

 

 

Shipping Information

All orders are dispatched Monday through Friday, with no shipments sent on public bank holidays. Your delivery timeline officially starts once you get your shipping confirmation email.
After order confirmation, we cannot make any changes to your shipment information, including delivery address, shipping method, product style, quantity, size or colour.
We ship the majority of orders via FedEx, USPS, EMS and DHL within 3 to 5 working days. Temporary delays may arise when goods are out of stock or under exceptional situations.
Certain countries and territories require buyers to pay local import taxes and customs duties upon parcel arrival. All such customs charges must be covered by customers and will not be reimbursed, even if you later return your items. We will consolidate multiple orders into fewer packages whenever possible to lower your tax expenses.

 

Common Reasons for Delivery Delays

1. Adverse weather impacts
2. Remote locations far from central cities
3. Unexpected logistics carrier disruptions
4. Temporary stock shortages
5. Holiday order placements
6. Credit card authorization & verification failures

 

Refund services only apply to full-price regular merchandise. All promotional sale goods are non-refundable.
We work hard to deliver within our estimated timeframes, yet delivery times are not fully guaranteed. Delays may take place due to the factors mentioned above.