FAQs

 

 

 

 

 

Can you supply real product photos?

We can send authentic item photos upon request subject to availability. Note we cannot guarantee every photo request can be fulfilled. All product photos displayed online are genuine for your reference.

 

Am I eligible to cancel orders due to changed mind or other personal reasons?

Order cancellation is only permitted within 24 hours post-purchase prior to shipment with no exceptions.

 

Do you provide refunds, replacements or compensation for stolen parcels?

Our shipping policy states we bear no further liability once tracking status marks “Delivered”. Widespread shipping fraud in the industry enforces this rule, with courier delivery receipts as conclusive delivery evidence.

 

How to submit return and exchange requests?

Exchange applications are valid within 14 days upon item receipt. Goods submitted beyond this timeframe are non-exchangeable and belong to buyers.

 

Tracking number received but no logistics updates available?

We operate multiple shipping channels for global delivery. Customs inspection or detention may invalidate original tracking numbers based on product features. Contact customer support immediately for abnormal logistics data.

 

Tracking shows delivered yet parcel missing—what actions should I take?

Check with neighbours or family for alternate signatures and confirm parcel location with the courier service. No extra support can be offered if parcels are stolen post-delivery. We advise contacting delivery drivers once tracking activates to avoid insecure drop-off locations.

 

When will tracking numbers be issued?

Tracking numbers are generated within 3–6 business days after payment confirmation. Reach our support team if you fail to receive yours.

 

FedEx selected but tracking missing for several days?

Your order has been shipped as we prioritise expedited delivery. FedEx service is unavailable at our outbound warehouse, so shipments transit via DHL first. Tracking data updates once parcels reach the main transit hub and will be forwarded to you. Minor extra waiting time may occur, your order is confirmed dispatched.

 

What is the overall delivery timeframe? After payment confirmation:

In-stock orders require 2 business days processing; standard transit takes 10–15 business days, expedited transit 5–7 business days. While international shipments may face unforeseen delays, we guarantee delivery within 30 calendar days of payment.